19.1. European Commission ODR Platform

In accordance with Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes, the European Commission provides an official web-based platform for out-of-court settlements. If you are a consumer residing within the European Union and have a dispute regarding a digital purchase that could not be resolved through our internal complaints procedure, you have the right to submit a claim through the portal.

• Official ODR Link: You can access the platform directly at europa.eu.

19.2. Prior Resolution Attempt

Please note that before submitting a formal dispute on the ODR platform, you are encouraged to use our official [Submit a Complaint / Appeal] form in the footer. Most technical issues, download links, or compatibility questions regarding our Photoshop actions and presets can be resolved directly and much faster by our support team at info@bloomcatb.com